It’s a wireless modem that connects any Wi-Fi enabled device – smartphones, laptops
and tablets – to 3G internet. It requires no installation, cables or software. It works like a
Wi-Fi hotspot, but it’s personal and fits in your pocket. It gives you a secure, consistent
and fast internet connection wherever you are, while saving a fortune on data roaming
The pocket wifi works with any Wi-Fi enabled device, such as laptops (Windows & Mac),
smartphones (e.g. iPhone, Android, Blackberry) or tablets (e.g. iPad, Samsung Galaxy,
Kindle). You can connect up to 5 devices at once to a pocket wifi. It will also work with
any carrier-locked device.
You can connect up to 5 devices to 1 pocket wifi. Please note that the connection speed
will be shared among each device connected, so having 5 devices connected at the same
time could result in noticeable speed slowdown.
A fully charged battery lasts around 8 hours while in use (20 on standby). The device can
be charged via the USB outlet or a wall outlet (both cables included).
The speed of the pocket wifi connection depends on coverage; when connected to a 3G
network, download speeds will be around 7.2 Mbps, and the upload speed around 5.76
Mbps. If available, the pocket wifi can also connect to faster networks such as HSDPA.
The pocket wifi does not enable regular voice calls via cellular networks, however it
does allow VoIP calls such as Skype, Viber, GoogleVoice etc. over data networks.
The pocket wifi does not enable regular SMS / MMS via cellular networks, however it
does allow messaging via Whatsapp, Skype, Viber, GoogleChat, MSN etc. over data
VoIP will work with all pocket wifi’s. This includes Skype, iChat and Facetime.
Can I rent just the SIM card? Can I buy the pocket wifi?
At this time we do not rent out just SIM cards, nor do we sell them.
About 8 hours from 0% to 100%.
About 10 hours. In order to save the battery, when the hotspot is not in use, please turn
Call the location you collected the device from, they can arrange to de-activate the
device and send a new one out
It takes 5 to 10 minutes if your device is first time to be used in a country. After that it
takes around 1 minutes.
No. It costs no credit if you use “LAN to Wi-Fi”.
Pocwifi partners with the biggest network operators worldwide to ensure that you
always have the best and fastest connections available to you. While there will always
be great coverage in “populated” areas, (i.e. cities and towns), if you are traveling to
exceptionally rural or uninhabited areas (such as the Alps), we recommend you get in
touch with us in advance so we can verify the coverage.
In general, the better the signal in your area (indicated by more reception bars), the
faster the connection speed should be.
While Pocwifi offers excellent coverage while on land, maritime coverage will depend on
the distance out at sea and the cruise location – the closer to land, the more likely there
will be coverage. The best course of action would be to ask the cruise operator if there is
mobile data coverage (3G) on the cruise. In any case, there will surely be coverage while
Not necessarily – cell phones work off of a different network than the pocket wifi, so the
two are not connecting to the same signal. This is because the pocket wifi connects to
data networks; 3G or higher. On the other hand, cell phones connect to mobile phone
cellular networks. Since mobile phone cellular networks have been around for a lot
longer than data networks, coverage is a lot better, especially in rural areas. For this
reason, you might be able to make calls in a rural area but cannot connect to the
In the rare event that there is no coverage at your location, and you won’t be traveling
to any other location where there may be coverage, you can cancel your rental (there is
no cancellation fee).
To ensure availability, we recommend placing your order at least 10 days prior to travel
departure date – however, you can still place orders closer to your departure date. For
last-minute order, your pocket wifi will arrive latest the day before your rental starts.
You can choose to have your pocket wifi shipped to your home before you depart, or
have it shipped directly to your destination. Alternatively you can opt to pick up your
order at our collection points (see website for details)
Your Pocwifi is guaranteed to be delivered 1-3 business days before your chosen rental
start date. If you need the device earlier, you need to indicate an earlier rental start
If details in your shipping address prevent your device from being delivered, you will be
contacted by the relevant delivery service (e.g. UPS) upon the first delivery attempt. Any
redelivery costs will be charged back to you.
If you would like to request shipment to a country not offered on our website, or have
specific delivery requests, please email us before placing your booking so we can make
the necessary arrangements.
A few options are available to you:
1. You can drop off the device at one of our locations.
2. Return by courier(your cost) to the pick up locations.
To ensure that your pocket wifi can make its way to the next user in time, it’s important
that you help us by returning it as fast as possible! We therefore kindly ask that you
drop-off / postmark your return package maximum two days after your rental ends.
We’ll be flexible if this poses a problem for you, but please contact us beforehand so we
can work something out.
You are responsible for the safe and timely return of your pocket wifi. For this reason,
we always recommend using a trackable return method.
If you want to change your rental dates or delivery details after placing your order, you
can of course do so. Just contact us and we’ll make the necessary arrangements.
Yes, you just need to get in touch with us ahead of time, so we can make the necessary
Once your order is confirmed, you will receive emails with important information
regarding your rental. For this reason, please make sure the email you provide (in the
shipping section) is one you check regularly. If necessary, you can contact us and provide
an alternate email address after placing an order.
You can cancel your rental anytime you want, there is no cancellation fee if the booking
is cancelled 3 days prior to rental start date. We also cannot refund days with usage on
the device. If you already have the device, you will need to return it to us immediately.
Pocwifi accepts card payments from the following providers; Visa & Mastercard (debit
You will be billed immediately upon placing your order. The charge will show up in your
bank account from POCWIFI
The charge will show up in your bank account from POCWIFI
Pocwifi will not charge a deposit for orders placed using a credit card via the official
Pocwifi website, however a pre-authorization will be taken equivalent to insurance
excess at time of rental.
Yes, all prices indicated on the website include GST.
Yes, please email email@example.com to request one.
MB and GB stand for megabyte and gigabyte, respectively. To get the GB value from a
MB value, you need to divide the MB value by 1024, e.g. 1024MB = 1GB, 512MB = 0.5GB
and 3072MB = 3GB.
A standard web page is likely to download between 200-500KB of data. However,
websites with a lot of media content (pictures or videos) such as Facebook may use
substantially more data.
A general rule of thumb is that 50MB is enough for 250 emails. However, any
attachments can greatly sway this number. A simple text email will only be a few bytes.
A simple voice call via Skype will use around 4KB /second, while a video call will be
650KB /minute. However, this will vary according to coverage, as Skype will
automatically increase or decrease call and video quality according to your internet
speed. As a reference, a 15 minute audio call could use around 5MB, while a 15 minute
video call could use around 10MB.
Online gaming on a PC will use maximum 100MB /hour – usually around 70-80MB /hour.
This is regardless of the type of game, because graphics do not factor into data
consumption, meaning games like Minecraft and Call of Duty will use the same amount
of data. However, one important aspect to consider is ping time – the fastest connection
via the pocket wifi is 3G, which is a lot slower than something like a home LAN network.
For this reason, users may experience lag while playing simply because the internet
speed is insufficient. For games where success depends on reacting quickly (shooters), a
3G connection may be too slow for the game to be playable.
There are a variety of factors that could contribute to rapid data usage.
The main way to use a lot of data quickly is by downloading or streaming audio / video
(e.g. Spotify, Netflix, P2P); this can easily result in data usage of over 100MB in 15
minutes. For your reference, a standard-definition movie is usually around 700MB.
In addition, certain programs will consume data in the background without giving any
indication of doing so. For example, system updates are usually downloaded and
installed automatically without prompt. Backup software (such as iCloud, Dropbox and
GoogleDrive) will continuously use data throughout the day – in fact most Mac / iOS
devices come pre-configured with a backup feature always enabled. Other programs
such as Skype and other chat clients will also contribute to data usage if kept on
continuously. Finally, you should be wary of email clients such as Outlook and
Entourage, which constantly download both emails and attachments.
Remember that any data usage is amplified when sharing the connection between
multiple devices or people, meaning even "normal" activities such as web browsing will
consume more data when multiple devices are connected at the same time. For that
reason, we recommend you share the above information with anyone who will be using
the pocket wifi with you!
We get it – you’re traveling, and often internet is essential to keep up with work, contact important people or prevent yourself from getting lost.
For that reason, our core mission is to ensure that your experience with Pocwifi pocket wifi is uncompromising in facilitating your travel experience.
Therefore, if you are ever not 100% satisfied with your pocket wifi rental, please get in touch with us as soon as you can. Someone from customer service will get back to you within 24 hours with a solution. Sometimes, that person will need to ask you a few more questions to ensure the correct problem is being addressed. We’ll do whatever we can to come to a solution which doesn’t take up more of your time than absolutely necessary. We’ll most likely be able to resolve your issue remotely, otherwise we’ll send you a replacement unit as fast as humanly possible. If for whatever reason we cannot fix the problem (or you don’t want a replacement unit), then we’ll give you a credit for your next rental or refund your money. It’s your choice!